Problems With Travel?
The Civil Aviation Authority intends to inform passengers who choose air transport to be informed of their rights in the event of the delayed for more than 3 hours of their flight, canceling the flight or any other problems that may arise before the travel.
Referring to European regulations and Albanian legislation, In accordance with Regulation (EC) 1107/2006 of the European Parliament and the Instruction No.329, dated 22.12.2014 “On the Rights of Invalids and Persons with Disabilities Moving on Air”, persons with disabilities and invalids have the right to free airport assistance (departures, arrivals, transit) and during the flight, passengers have their rights and any violations are sanctioned by legal norms and financial compensation, mandatory to be enforced by any airline.
On this menu on the left side, below you have a list of the main problems and steps needed to solve any problems that you may encounter on your journey.
Also you can contact us for further information at:
Passengers Rights Sector
Albanian Civil Aviation Authority
Tel.: +355 42 381 959 / +355 44 539 959